Terms of Sale
(updated 2025-09-10)
You must be at least 18 years old to place an order.
We always guarantee the same dye lot for orders of yarn at the regular price. When ordering clearance yarn or yarn marked DISCONTINUED or DISCONTINUED, we will endeavour to send the same dye lot, but if the correct number of skeins is not available in the same dye lot, the correct number will be delivered regardless of the dye lot without prior notice to the customer.
Orders for patterns without yarn or without the correct amount of yarn will be cancelled without notice to the customer (applies to patterns and booklets from Sandnes, Karin Öberg, Gustav & Berta and Klompelompe).
Orders placed in another person's name without their consent, or in a manner that causes us financial or other loss, will be reported to the police.
The range available in the webshop is Butik Maglia's regular stock range. We reserve the right to accept that stock levels may not be correct. If you wish to order an item with low stock, please contact us before ordering to check the stock level. If the correct number of clearance items or yarn marked DISCONTINUED or DISCONTINUED is not in stock, the available quantity will be delivered and the order updated without notice to the customer. We reserve the right to change our stock range without notice. We can provide all products that our suppliers have in their range, but the minimum order quantity is one package. The quantity in a package varies depending on the item. If you wish to order something that is not available in our webshop, please contact us by email, info@butikmaglia.se.
Prices
All prices are stated in Swedish krona, including the statutory VAT for the item. We reserve the right to make changes to taxes and surcharges that are beyond our control.
A shipping fee is charged on every order under 799 kronor within Sweden. For orders under 799 kronor within Sweden and to all countries within the EU as well as Norway and Switzerland, regardless of the order amount, shipping costs depend on the weight of your purchase. For orders over 799 kronor within Sweden, we do not charge shipping and deliver via Postnord Letter, Postnord Parcel Letter or Postnord Skicka Lätt. If you wish to choose another shipping method, Postnord My Pack Collect or My Pack Home, shipping will be charged on orders up to 1598 kronor. Some bulky items cannot be ordered for home delivery and are only available for collection in store; this is clearly stated in the item description.
You will always see the current shipping price for your order in the shopping cart and at checkout. Shipping prices vary depending on the country you are ordering from but are clearly stated in your shopping cart.
Some prices may be exclusive to the webshop and therefore only apply there and not in the physical store.
We are currently unable to offer the same system with a Bonus Card as in our physical store. Purchases in the webshop therefore do not generate stamps in the Bonus Card.
Depending on the payment method, a fee may apply; see Payment Methods below.
We reserve the right to deliver an equivalent or better replacement item without prior notice if the item you ordered has been discontinued from our or our suppliers' range.
Minimum order amount
There is no minimum order amount; all orders are welcome, but please note that a shipping fee of currently at least 49 kronor will always be charged per order under 799 kr.
Payment methods
You can pay in several ways via Shopify Payments, by card, via Swish or by bank transfer. All payment methods are well known to you as a customer, and you can choose the one that suits you best.
Delivery time
We ship items at least every non-holiday Monday, Wednesday and Friday, and usually every day. Normally, you will receive your order within 3 days after payment has been registered; see Payment methods above. If you order before 12:00 on Monday, Wednesday or Friday, your delivery will be dispatched the same day, provided that payment has been made. Processing times may vary in connection with trade fairs, exhibitions or other events. Information will be posted on the website on such occasions.
Delivery method
All deliveries within Sweden are shipped with Postnord. Normal delivery time is 1-2 days. At checkout, you can choose from the Postnord shipping options available for delivery to your address, based on the contents of your shopping cart in terms of weight and the size of packaging required for your items. You will receive a notification via SMS or email. Some shipments are not insured or trackable and may be hung on your mailbox or front door by Postnord, depending on the shipping service you choose. We deliver from currently 49 SEK including VAT.You can also choose to collect your order from our physical store in Höör, in which case no shipping cost will be charged.
For international deliveries, we use Postnord. Normal delivery time is 2-5 days within the EU and 4-6 days internationally. Shipping options vary depending on your delivery country. We offer deliveries within the EU and the Nordic countries from currently 69 SEK including VAT. Shipping outside the EU from currently 99 SEK including VAT.
Transport damage
If you discover damage to a package when you collect it or before you open it, you must report this to the collection point where you collected your package. If you discover damage to your letter or bulky letter, you must report it to us.
Right of withdrawal
According to the E-commerce Act, you as a consumer (not applicable to businesses) have the right to withdraw from the agreement by notifying us within 14 days of receiving the item. In order to exercise your right of withdrawal, you must return the item in undamaged condition, in its original packaging. When exercising the right of withdrawal, you are responsible for the return shipping cost, and returns must be sent so that they can be delivered to our mailbox or the store. We do not accept returns made under the right of withdrawal that are sent in such a way that they are to be collected from a parcel or post collection point. Return shipping labels can be purchased through us; ask about return shipping when you contact us by email. We also do not accept returns that do not have a completed return form when items are returned. Click here to download a Return Form.
Complaints
Please state why you do not accept the item and indicate why you believe the item is defective, to info@butikmaglia.se. Please report any complaint as soon as possible, but no later than 3 years after purchase by email and await a response with a complaint form. Then send the item back according to the information in the complaint form. If we consider the item to be defective, a refund will be issued within 14 days, including your return shipping cost. Complaints that have not been reported to us in advance will not be handled. Click here to download a Return Form.
Returns
If you wish to exchange your unopened item, contact us by email. You can return an item within 90 days of the purchase date. No right of return on clearance items, yarn marked DISCONTINUED or DISCONTINUED, or patterns. You are responsible for the return shipping cost as well as the shipping cost for the items you exchange them for. The item must be unused, and in the case of yarn, it must not have a noticeable smell of pets, mould or smoke. You can purchase shipping from us, which is usually the cheapest option. In that case, contact us by email to purchase return shipping. When you return an item, you must send it as a package to be delivered to the store. We are unable to collect returns from a post collection point. Such returns will not be accepted and will be sent back to you at the end of the holding period at your expense. Please note that you must always contact us before making a return! Click here to download a Return Form.
See also the Swedish Consumer Agency's information on the Distance Contracts Act & E-commerce as well as the right to complain. Please note that the Consumer Sales Act only applies to private individuals, not to businesses.
Force Majeure
Events beyond our control that could not reasonably have been foreseen are considered Force Majeure and relieve us of obligations regarding entered agreements.
Processing of personal data
When you purchase our products, you may directly or indirectly provide us with information about yourself in a number of different ways, such as when you make a purchase through our website, become a member of our customer club, contact us, use one of our services, or participate in events or competitions where you provide personal data of any kind.
We are, of course, committed to ensuring that you always feel confident that we process your personal data responsibly, with due regard for your privacy, and that we are transparent about what information we collect about you, how this data may be used, and how long your personal data is stored by us.
The new General Data Protection Regulation, which came into force on 25 May 2018, has strengthened your rights to control how you want us to process personal data related to you as a customer. This includes, among other things, the right to a so-called register extract, to have your data corrected, to give and withdraw your consent to the processing of your personal data, and to opt out of direct marketing from us. You can also object to the processing of personal data based on legitimate interest and have your data deleted when there is no longer a legitimate reason for the continued processing of your data. You also have the opportunity to restrict your data if you believe that the data we have stored about you is incorrect, and under certain circumstances, to move your data or certain information about you (so-called data portability).
For more detailed information about the processing of personal data, please read more about this in our Privacy Policy.
A&J Handels AB registered as Butik Maglia has registration number 556812-8788 and is approved for F-tax. The company is VAT-registered and has a Swedish VAT number, SE556812878801. The board is based in the municipality of Höör in Skåne. The company's and store's address is Föreningsgatan 3, 243 30 Höör. The telephone number is +46 (0) 413 240 50 and the email address is info@butikmaglia.se.